Service Coordinator (Hybrid)

Lenexa, KS

Posted: 07/06/2022 Industry: Administrative Job Number: EB-1204100598

Job Description

Service Coordinator

Our client

Our client is a local IT service provider with commercial clients across the region and United States. With nearly 30 years in business, they have a loyal customer base and loyal employees ready to welcome you to their team!

The Role

The Service Coordinator will manage the service call line, assign technical team members to projects and maintain work order project timelines. Customer service, coordination, project management and flexibility are the most important aspects of this role!

Major Responsibilities
  • Answer and intake all customer service calls
  • Create work orders and assign team members
  • Assign technical team members according to work order priority
  • Schedule routine service with customer and team members
  • Document work order scope
  • Maintain customer account records
  • Update customers on work order status and project timelines
  • Monitor projects for compliance with SLA terms

Requirements for the Role
  • Excellent customer service
  • Ability to perform in a past faced environment
  • Aptitude to handle changing timelines and multiple projects simultaneously

About Morgan Hunter

Since 1986, Morgan Hunter has served Kansas City-area employers to help them meet a range of hiring needs, from temporary staffi ng to direct-hire placements. Thoughtful and thorough in our approach, we're also responsive and effi cient, creating a tailored hiring experience for both employer and job seeker— because everyone deserves to fi nd the right fi t. MH123
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