Customer Service Specialist
Overland Park, KS
Morgan Hunter is a local Kansas City recruiting firm that partners with KC’ s finest organizations to bring them top local talent for their open positions. We are looking for professional and motivated people who are searching for a new opportunity!
One of the companies we work with wants to find an experienced Customer Service Specialist!
- Access the customer's needs by probing and uncovering the root cause of their concern, build rapport, and negotiate to achieve a mutually beneficial one-call resolution
- Handle and carefully respond to all customer inquiries including the professional management of difficult or emotional customer situations
- Reinforce, communicate, and review the benefits of service throughout the customer interaction
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- 2+ years of customer service experience
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new computer system applications
- Strong attention to detail
- Ability to multitask
- Ability to positively interact with customers and other team members on a DAILY basis.
- Expert verbal and written communication skills.
- Additional requirements: detail-oriented, self-motivated, team player