Customer Service Specialist

Overland Park, KS

Posted: 02/15/2019 Industry: Administrative Job Number: EB-2568713874112

Morgan Hunter is a local Kansas City recruiting firm that partners with KC’ s finest organizations to bring them top local talent for their open positions. We are looking for professional and motivated people who are searching for a new opportunity!

One of the companies we work with wants to find an experienced Customer Service Specialist!

Position Responsibilities:
  • Access the customer's needs by probing and uncovering the root cause of their concern, build rapport, and negotiate to achieve a mutually beneficial one-call resolution
  • Handle and carefully respond to all customer inquiries including the professional management of difficult or emotional customer situations
  • Reinforce, communicate, and review the benefits of service throughout the customer interaction
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive


Preferred Qualifications:


  • 2+ years of customer service experience
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new computer system applications
  • Strong attention to detail
  • Ability to multitask
  • Ability to positively interact with customers and other team members on a DAILY basis.
  • Expert verbal and written communication skills.
  • Additional requirements: detail-oriented, self-motivated, team player













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