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Morgan Hunter Companies
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50000.00
55000.00
YEAR
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Order Management Specialist
As an Order Management Specialist you will be the key point of contact for customers regarding their orders. Your primary responsibility is to oversee the entire order fulfillment process, ensuring accuracy, timeliness, and customer satisfaction. You will collaborate with internal teams to address customer inquiries, resolve issues, and streamline order processing procedures.
Key Responsibilities:
Qualifications:
About Morgan Hunter:
Since 1986, Morgan Hunter has served Kansas City-area employers to help them meet a range of hiring needs, from temporary staffing to direct-hire placements. Thoughtful and thorough in our approach, we're also responsive and efficient, creating a tailored hiring experience for both employer and job seeker—because everyone deserves to find the right fit. MH123
Order Management Specialist
Posted: 11/06/2024
2024-11-06
2025-01-04
Recruiting Division: Administrative
Job Number: EB-1125482884
Pay Rate: $50,000.00 - $55,000.00 per year
Job Description
Order Management Specialist
As an Order Management Specialist you will be the key point of contact for customers regarding their orders. Your primary responsibility is to oversee the entire order fulfillment process, ensuring accuracy, timeliness, and customer satisfaction. You will collaborate with internal teams to address customer inquiries, resolve issues, and streamline order processing procedures.
Key Responsibilities:
- Order Management:
- Receive and review customer orders for accuracy and completeness.
- Enter orders accurately and promptly.
- Coordinate with various departments (e.G., sales, warehouse, logistics) to ensure smooth order fulfillment.
- Monitor order status and provide regular updates to customers.
- Customer Communication:
- Serve as the main point of contact for customer inquiries related to orders.
- Address customer concerns and inquiries promptly and professionally.
- Communicate order status, shipment details, and any potential delays to customers.
- Relationship Building and Sales Support:
- Build and maintain strong relationships with customers by providing excellent service.
- Work with Sales team to accommodate special order requests
- Understand customer needs and preferences to enhance overall satisfaction.
- Provide administrative and order management support to field sales team.
- Documentation and Reporting:
- Maintain accurate and organized records of customer orders and interactions.
- Generate reports on order processing metrics and share insights with relevant teams.
Qualifications:
- Bachelor's degree preferred
- 2 –4 years proven experience in operations support, customer service or office administration
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
About Morgan Hunter:
Since 1986, Morgan Hunter has served Kansas City-area employers to help them meet a range of hiring needs, from temporary staffing to direct-hire placements. Thoughtful and thorough in our approach, we're also responsive and efficient, creating a tailored hiring experience for both employer and job seeker—because everyone deserves to find the right fit. MH123
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About Overland Park, KS
Unlock exciting career opportunities in the vibrant area surrounding Overland Park, Kansas! This thriving region, part of the greater Kansas City metropolitan area, offers a delightful blend of urban amenities and natural beauty. From the renowned Nelson-Atkins Museum of Art to the lively Power & Light District, and the iconic Kauffman Stadium where the Kansas City Royals play, there is no shortage of enriching experiences to enjoy. With its famous barbecue cuisine and welcoming community spirit, Overland Park is a place where both your career and quality of life can flourish. Explore our job listings today and set your sights on a fulfilling career in this charming and dynamic location!