NOC Engineer

Overland Park, KS

Posted: 01/12/2023 Industry: Information Technology Job Number: EB-9860853551 Pay Rate: $62,000.00

Job Description

Morgan Hunter is working with a valued client in Overland Park to help them identify candidates for their NOC Engineer role. This role is working the 9 p.M.-9 a.M. Shift. This company is willing to train AND reimburse for obtaining certifications. They are looking for people with a strong desire to learn and grow within their organization. They will invest in you and your career path. This is a direct hire role, competitive pay and benefits.

Job Requirements:
This is a customer-focused role in which the NOC Engineer will be expected to handle and resolve customer issues via phone and email. This specific role is for a resource with a strong background in troubleshooting methodology and identifying issues that need to be escalated to problem management for resolution. This role will be a part of the Tier 1/2 escalation team and will have a work shift consisting of rotating days, Sunday through Saturday, from 9: 00 p.M. To 9: 00 a.M. CST.

This is a night-shift position, working 9 pm until 9 am. This position has the same schedule every two weeks:
Sun: on, M: on, T: off, Wed: off, Th: on, Fri: on, Sat: on
Sun: off, M: off, T: on, Wed: on, Th: off, Fri: off, Sat: off

• Strong technical, quantitative, and analytical skills
• Excellent customer service skills, both via phone and email
• Professionally assertive
• Able to deal with challenging customer and staffing issues in a professional and supportive manner and to see these through to resolution and/or escalation
• Good academic background with a degree or equivalent qualification in Information Technology, Business Studies, Computing, or relevant subject is a plus
• Should be proficient with at least one of the following: Microsoft AD, O365, Citrix Virtual Apps and Desktops
Technical Responsibilities:
• Update tickets with detailed notes until resolved or escalated
• Achieve and maintain required certifications and complete additional training programs for continued growth
• Handle and resolve incoming managed services and help desk work tickets; must be knowledgeable of technical details and be able to clearly explain to nontechnical end users
• Ensure all services are delivered on time and in accordance with managed services customers’ expectations and contractual requirements
• Ensure all aspects of the department “ business as usual” operations can be maintained to meet customers’ requirements
• Work to ensure SLAs are met according to contractual requirements and ensure progress updates are provided to the customer as required where service issues are identified.
• Assist the team where required by actively working on customer issues, handling calls, etc.
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