Member Services Coordinator

Overland Park, KS

Posted: 04/15/2019 Industry: Administrative Job Number: EB-8115358851 Pay Rate: $18.00

Position: Member Services Coordinator

Morgan Hunter specializes in locating and evaluating high-performing individuals on behalf of some of Kansas City’ s most respected organizations. Our client has an immediate need for a Member Services Coordinator. This position is responsible for developing a network for member services, researching member requests and supporting account managers.
  • Research and develop a working list of healthcare providers who meet member requirements
  • Update and maintain CRM database with provider information such as name, address and hours of operation
  • Work with members over the phone and email to locate services in network
  • Onboard new clients into company database
  • Generate client reports
  • Prepare welcome information for new clients and members
  • Assist with general questions from providers, clients, and members
  • Research and credential new providers
  • Submit member requests
  • Make changes and additions to customer accounts including mailing address and contact information

Qualifications:
  • 2 years previous customer service
  • Good Microsoft Office Computer skills and knowledge
  • Strong data entry and typing skills
  • Excellent communication skills, both verbal and written
  • Strong customer service skills and follow up skills
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