Hybrid Billing Specialist
Overland Park, KS US
We are seeking a highly analytical and detail-oriented individual to join our team as a Billing Specialist. The ideal candidate will possess excellent analytical skills, be data-driven, and have advanced proficiency in Excel. Additionally, strong communication skills and the ability to effectively resolve payment issues with clients are essential for success in this position.
- Conduct daily reconciliation of Waystar, Authorize.Net, and Shopify transactions against our internal billing systems.
- Utilize Excel extensively to perform data analysis, identify discrepancies, and ensure accurate record-keeping.
- Investigate and resolve any variances or discrepancies found during the reconciliation process.
- Proactively identify potential billing issues and take necessary steps to rectify them.
- Communicate with clients regarding credit card denials, providing prompt assistance and resolving any payment-related concerns.
- Apply payments accurately and efficiently to customer accounts.
- Collaborate with internal teams, including finance, sales, and customer support, to ensure smooth billing processes and address any billing-related inquiries or concerns.
- Maintain thorough documentation of all billing activities and ensure compliance with established procedures and policies.
- Continuously identify opportunities to improve billing processes and systems, suggesting and implementing enhancements where applicable.
- Bachelor's degree in accounting, finance, or a related field (preferred).
- Proven experience in a billing or finance-related role, with a strong focus on data analysis and reconciliation.
- Exceptional proficiency in Microsoft Excel, including advanced functions and formulas.
- Strong analytical skills with the ability to manipulate and interpret complex data sets.
- Excellent attention to detail and strong problem-solving abilities.
- Effective communication skills, both written and verbal, to interact with clients and internal stakeholders.
- Ability to work independently and efficiently, managing multiple priorities and meeting deadlines.
- Familiarity with billing systems
- High level of integrity and a commitment to maintaining confidentiality of sensitive information.