Helpdesk IT Support (Contract)

Kansas City, MO

Posted: 02/26/2021 Industry: Information Technology Job Number: EB-1629683156

Job Description


HELPDESK IT SUPPORT SPECIALIST

JOB DESCRIPTION:
  • Work both individually and as a team in order to address customer support issues while providing stellar customer service.
  • Triage issues and customer support requests via telephone, email, and in-person.
  • Troubleshoot end user's issue(s) and resolves upon initial contact, when possible.
  • Provide remote access or VPN support and assistance on internally supported devices, applications, and systems.
  • Escalate issues to appropriate second level and third-level subject-matter experts in accordance to service-level agreements, and follow-up on incidents when appropriate.
  • Accurately document customer support activities into the incident tracking/ticketing system and knowledge base.
  • Leverage internal and external resources to answer questions and resolve issues.



SKILLS SUMMARY:
  • Windows 10 Experience
  • Remote Customer Service, including a strong verbal communication style
  • Responsive and time sensitive attitude

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