Help Desk Analyst

Overland Park, KS

Posted: 06/05/2025 Recruiting Division: Information Technology Job Number: EB-3092193512 Pay Rate: $45,000.00 - $55,000.00 per year

Job Description


Morgan Hunter is looking for a dedicated and customer-focused Help Desk Analyst to join one of our client’s Information Technology team. The ideal candidate will be the first point of contact for employees seeking technical assistance, delivering prompt and effective support for hardware, software, network, and application issues. You will play a key role in ensuring that users have a seamless technology experience and that incidents are resolved efficiently. This position is a 3-month contract for hire role.

Key Responsibilities:
  • Serve as the first point of contact for users seeking technical support via phone, email, or ticketing system.
  • Diagnose and troubleshoot hardware, software, and network issues across Windows and Mac environments.
  • Provide technical support for desktops, laptops, printers, mobile devices, and applications.
  • Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams as needed.
  • Log all incidents, service requests, and change requests using an ITSM or ticketing system (e.G., ServiceNow, Jira, Freshservice).
  • Follow up with users to ensure issue resolution and maintain high levels of customer satisfaction.
  • Assist in user account creation, password resets, and access rights management (e.G., Active Directory, Microsoft 365).
  • Install, configure, and maintain computer systems and software applications.
  • Support onboarding and offboarding processes, including hardware setup and software provisioning.
  • Document solutions and maintain a knowledge base of common issues and fixes.

Required Qualifications:
  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field;or equivalent practical experience.
  • 1–3 years of experience in a help desk, desktop support, or customer service role in an IT environment.
  • Strong knowledge of Windows and Mac operating systems.
  • Proficiency with Microsoft Office 365, Outlook, Teams, and common business applications.
  • Familiarity with IT service management tools and remote desktop support tools.
  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
  • Experience with Active Directory, user account management, and permissions.
  • Knowledge of hardware troubleshooting (PCs, laptops, printers, peripherals).

Technical Skills:
  • Help desk software (e.G., ServiceNow, Zendesk, Freshdesk, Jira Service Management)
  • Remote support tools (e.G., TeamViewer, AnyDesk, LogMeIn, RDP)
  • Microsoft Office Suite and 365 administration
  • Windows 10/11 and macOS support
  • Basic networking troubleshooting
  • Ticketing systems and ITIL-based support practices

Soft Skills:
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical thinking
  • Customer-oriented with a proactive attitude
  • Ability to prioritize and manage multiple tasks under pressure
  • Attention to detail and strong documentation habits
  • Team player with a willingness to learn and grow
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About Overland Park, KS

Unlock exciting career opportunities in the vibrant area surrounding Overland Park, Kansas! This thriving region, part of the greater Kansas City metropolitan area, offers a delightful blend of urban amenities and natural beauty. From the renowned Nelson-Atkins Museum of Art to the lively Power & Light District, and the iconic Kauffman Stadium where the Kansas City Royals play, there is no shortage of enriching experiences to enjoy. With its famous barbecue cuisine and welcoming community spirit, Overland Park is a place where both your career and quality of life can flourish. Explore our job listings today and set your sights on a fulfilling career in this charming and dynamic location!