General Manager of Operations

Overland Park, KS

Posted: 02/19/2024 Recruiting Division: Sales, Marketing & Operations Job Number: EB-8002295229 Pay Rate: $110,000.00 - $125,000.00 per year

Job Description

General Manager of Operations

This is a Morgan Hunter Exclusive Search and not posted elsewhere. Join our client's dynamic team as their new General Manager of Operations. Oversee a direct team of up to 3 managers and 20+ indirect reports.

The GM of Operations for a leading company in Kansas City will take charge of orchestrating and guiding all post-sale processes. This includes overseeing order entry, scheduling, order management, customer satisfaction, service, logistics, warehousing, and installation. The GM of Ops will be instrumental in crafting and executing operations strategies that ensure the timely delivery of products and services in a cost-effective manner. They will champion processes and procedures to boost productivity, efficiency, and customer satisfaction. Collaborating closely with departmental managers, they will drive effective continuous improvement programs and events.

General Duties & Responsibilities
  • Ensure excellence across materials management, logistics, quality control, facility organization, maintenance, safety, and security in warehousing, delivery, and pre-finish functions.
  • Foster seamless collaboration between sales support, service, warehouse, delivery, installation, and sales teams to meet deadlines and uphold quality and customer service standards.
  • Develop strategic third-party relationships.
  • Cultivate a positive service culture, ensuring robust customer satisfaction internally and externally.
  • Expertly handle escalated customer service issues to ensure swift resolution and utmost customer satisfaction.
  • Optimize inventory flow through meticulous oversight of production scheduling and delivery.
  • Spearhead initiatives to reduce operating costs, enhance productivity, and decrease overall cost per unit. Establish and achieve variable operating budgets.
  • Act as a key resource for resolving complex service calls, coordinating with the Service Manager for efficient utilization of Service Techs.
  • Inspire and mentor subordinates, fostering high performance, open communication, and trust.
  • Develop talent through strategic hiring, training, and performance management practices.
  • Uphold the highest ethical standards and adhere to company policies and values.
  • Stay abreast of industry trends, technological advances, and best practices, and encourage continuous learning among team members.
  • Thrive in a goal-oriented environment, driving performance and accountability.
  • Foster a team-oriented attitude, taking ownership of departmental performance and adherence to company policies.
  • Operate with a sense of urgency in a growth-oriented environment.
  • Take personal responsibility for performance and outcomes.
  • Act as an advocate for the company beyond the workplace.
  • Represent products and services honestly and professionally.
  • Provide exceptional customer service to both internal and external stakeholders.
  • Fulfill any additional duties assigned by management or company officers.

Required Skills
  • Ability to contribute creatively to the planning and execution of annual operations plans.
  • Strong critical thinking skills.
  • Proficiency in analyzing and acting on various data inputs to drive positive outcomes.
  • Capacity to handle a workload conducive to rapid growth.
  • Excellent written and verbal communication abilities.
  • Comfortable interacting with all levels of management.
  • Aptitude for building strong internal and external relationships and earning the respect of team members.
  • Skill in managing detailed information, organizing work, and meeting deadlines.
  • Solution-oriented mindset.
  • Inclination toward quick and decisive action.
  • Ability to interpret contract and work documents.
  • Proficiency in writing reports and business correspondence.
  • Capability to present information verbally and respond effectively to inquiries.
  • Problem-solving aptitude in practical and arithmetic contexts.
  • Competence in calculating various figures and amounts.
  • Understanding of basic algebra, geometry, and business math.
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
  • Familiarity with relevant software systems.

Our client offers a fantastic compensation and benefits package. Bonus targets are up to $48, 000, based on personal and company performance.

NOTE: All applicants must reside in the Kansas City metropolitan area. Relocation is not provided. Thank you!
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