Customer Success Advisor

Lenexa, KS

Posted: 11/04/2022 Industry: Administrative Job Number: EB-1409346621 Pay Rate: $45,000.00

Job Description


Customer Success Advisor

Are you passionate about assisting clients while helping a rapidly growing manufacturer become and remain their customer’ s best vendor? Do you dream of collaborating with a closely-knit team, in a company offering an incredible culture, amazing benefits generous bonuses, and the possibility of huge personal career growth? If so, we’ d love to chat with you about this exciting Customer Success Advisor opportunity!

Accountabilities
  • Interaction with customers via phone, email, and social media, providing answers about product availability, pricing, expediting, shipping information and product troubleshooting
  • Expediting order entry and checking, returned goods authorizations and invoicing
  • Support National Sales Manager & Manufacturer’ s Representatives, assuring they have the tools necessary to succeed in their territories
  • Assist Internal departments with expediting, shipping issues and freight claims
  • Accurate and timely reporting on revenue, commissions, and representative performance via ERP system

Qualifications
  • Excellent verbal and written communication skills
  • Ability to work both independently and as part of team
  • Microsoft Office proficiency
  • Excellent typing and data entry skills
  • Knowledge of ERP systems a plus
  • Ability to learn new systems and adapt to changes in the workplace
  • Proven excellent customer service skills in a fast-paced environment from diagnosis of the issue to solution
  • Ability to empathize with the customer and become their advisor

About Morgan Hunter
Since 1986, Morgan Hunter has served Kansas City-area employers to help them meet a range of hiring needs, from temporary staffing to direct-hire placements. Thoughtful and thorough in our approach, we’ re also responsive and efficient, creating a tailored hiring experience for both employer and job seeker – because everyone deserves to find the right fit.
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