Customer Service Specialist

Overland Park, KS

Posted: 04/11/2022 Industry: Administrative Job Number: EB-7240479724

Job Description


Morgan Hunter is currently partnering with a Kansas City company to find an entry-level Customer Service Specialist to join their growing organization! This person will work closely with the clients by providing high-level customer service support by answering client calls and assisting them with questions related to their accounts.


Responsibilities:
  • Answering incoming calls from clients and assisting them with their questions related to the products, fees, and any issues they may have.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Communicate with internal team to ensure customer satisfaction is meeting company standards.
  • Update information into CRM database as needed.
  • Ability to research product details, document findings, and relay messages to appropriate parties.


Qualifications:
  • Bachelors degree is preferred
  • Patient and empathetic attitude
  • Strong communication skills
  • Ability to problem solve complex issues and take authority to find resolution
  • Desire to work for a growing company
  • Proficient in Microsoft Suite


Since 1986, Morgan Hunter has served Kansas City-area employers to help them meet a range of hiring needs, from temporary staffi ng to direct-hire placements. Thoughtful and thorough in our approach, we're also responsive and effi cient, creating a tailored hiring experience for both employer and job seeker— because everyone deserves to fi nd the right fi t. MH123
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