Morgan Hunter Companies
https://www.morganhunter.com/wp-content/uploads/2019/05/logo.png
http://www.morganhunter.com
http://www.morganhunter.com
USD
45000.00
50000.00
YEAR
true
Our client is in search of a detail-oriented Customer Service Representative to join their team. This role will involve processing customer orders, resolving issues, and ensuring timely delivery for national retailers and key clients. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to manage multiple tasks in a fast-paced environment.
This is an in-office position offering flexibility to work from home when needed (ex. Contractors, appointments, etc.) During peak seasons work may exceed 40 hours per week to ensure account requests are fulfilled in a timely manner.
If you've been searching for a company with a fantastic culture that prioritizes collaboration and wellbeing, look no further!
Key Responsibilities:
Requirements:
Customer Service Representative
Lenexa, KS US
Posted: 09/23/2024
2024-09-23
2024-11-02
Recruiting Division: Administrative
Job Number: EB-8244495540
Pay Rate: $45,000.00 - $50,000.00 per year
Job Description
Our client is in search of a detail-oriented Customer Service Representative to join their team. This role will involve processing customer orders, resolving issues, and ensuring timely delivery for national retailers and key clients. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to manage multiple tasks in a fast-paced environment.
This is an in-office position offering flexibility to work from home when needed (ex. Contractors, appointments, etc.) During peak seasons work may exceed 40 hours per week to ensure account requests are fulfilled in a timely manner.
If you've been searching for a company with a fantastic culture that prioritizes collaboration and wellbeing, look no further!
Key Responsibilities:
- Process, track, and monitor customer sales orders from entry to fulfillment, ensuring compliance with customer guidelines.
- Resolve customer issues by identifying the root cause and delivering effective solutions, following up to ensure complete satisfaction.
- Prepare vendor purchase orders and bills, while coordinating with vendors and logistics teams to ensure timely deliveries.
- Communicate any changes or updates in order status to customers, ensuring expectations are managed.
- Monitor open sales orders and backorders to ensure delivery commitments are met and deadlines are communicated effectively.
- Maintain accurate records of customer interactions, order details, and account information.
- Generate reports on customer interactions and order statuses to ensure quality, productivity, and adherence to turnaround time goals.
- Collaborate with internal teams to respond to inquiries and ensure customer satisfaction.
- Identify opportunities to streamline processes and improve efficiencies within the order management workflow.
Requirements:
- Bachelor’s degree or equivalent required.
- 1+ year of proven experience in customer service and/or order management.
- Strong communication, problem-solving, and time management skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Ability to handle multiple tasks and adapt to changing priorities.
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About Lenexa, KS
Join us in the vibrant job market around Lenexa, Kansas! This thriving area offers a perfect blend of career opportunities and quality of life. Located in the heart of Johnson County, Lenexa boasts a friendly community, excellent schools, and a variety of dining options ranging from BBQ joints to food trucks. Enjoy outdoor adventures at Shawnee Mission Park or catch a show at the Theatre in the Park. With close proximity to Kansas City's renowned art galleries, professional sports teams like the Kansas City Chiefs and Royals, and iconic venues like the historic Kauffman Center for the Performing Arts, Lenexa is the ideal place to grow your career while embracing a unique culture and irresistible charm. Explore our job listings today and discover the exciting possibilities this region has in store for you!