Customer Service Representative --Hybrid

Overland Park, KS

Posted: 03/15/2023 Industry: Administrative Job Number: EB-1634756475 Pay Rate: $22.00

Job Description

Our client is currently seeking a Contract Customer Service Representative to join their team. They are seeking someone who truly enjoys helping their customers; their goal is one-call resolution!

  • Interaction with customers via phone and email, providing answers about client results, billing, pricing, expediting, and product troubleshooting
  • Updating account information
  • Assisting Physicians and Practitioners, assuring they have the tools necessary to succeed in the portal
  • Other duties as assigned

  • Excellent verbal and written communication skills
  • Ability to work both independently and as part of a team
  • Microsoft Office
  • Excellent typing and data entry skills
  • Knowledge of CRM systems a plus
  • Ability to learn new systems and adapt to changes in the workplace
  • Tech savvy
  • Proven excellent customer service skills in a fast-paced environment from diagnosis of the issue to solution
  • Ability to empathize with the customer and become their advisor

About Morgan Hunter
Since 1986, Morgan Hunter has served Kansas City-area employers to help them meet a range of hiring needs, from temporary staffing to direct-hire placements. Thoughtful and thorough in our approach, we’ re also responsive and efficient, creating a tailored hiring experience for both employer and job seeker – because everyone deserves to find the right fit.
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