Customer Service Coordinator

Overland Park, KS

Posted: 07/08/2019 Industry: Administrative Job Number: EB-1212373617

Position: Customer Service Coordinator

Morgan Hunter is one of the largest, most recognizable recruiting firms in the Kansas City area. We specialize in locating and evaluating high-performing individuals for direct hire, temporary, and temp-to-hire positions on behalf of many local, highly respected organizations. Our client is currently seeking a Customer Service Coordinator to join their team in Leawood, KS. They are seeking someone who truly enjoys helping their customers; their goal is one-call-resolution! This coordinator position will be working within a small department, not a call center; a tenured, collaborative team that offers excellent training.



Responsibilities:
  • Communicate with customers and internal sales reps by phone, email and chat
  • Accept orders and payments
  • Track shipments and provide customers with updates
  • Process claims and requests
  • Prepare forms and records
  • Resolve issues involving accounts and invoices
  • Participates in marketing operations as needed



Qualifications:
  • At least two years of related customer service experience
  • Strong verbal and written communication skills
  • Excellent multi-tasker and problem-solver
  • Team player
  • Able to work in a flexible work environment
  • Maintains confidentiality
  • Social media experience is a plus






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