Customer Service Coordinator

Overland Park, KS

Posted: 12/03/2018 Industry: Administrative Job Number: EB-3614343029 Pay Rate: $16.50

Morgan Hunter specializes in locating and evaluating high-performing individuals on behalf of some of Kansas City’ s most respected organizations. Our client has an immediate need for a Customer Service Coordinator/Inside Account Manager. This position is responsible for providing top notch customer service, managing order processing and controlling inventory to maintain customer relationships.
  • Enter all customer orders including products, costs, freight terms and delivery details
  • Check all order for accuracy and confirm details directly with customers
  • Address and solve customer concerns until a solution is met
  • Process new customer account information including credit applications and tax certificates
  • Confirm, schedule and verify product deliveries
  • Research returns and damage claims. Process credits and replacement orders
  • Maintain accurate inventory levels to insure product availability
  • Work directly with vendors to negotiate pricing options
  • Proactively identify improvement areas and managing project of correction

Qualifications:
  • 3-5 years related experience
  • Previous experience with customer service, inventory control, distribution or planning
  • Ability to proactively resolve issues and questions
  • Ability to build relationships with clients and communication professionally
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