Client Support Coordinator

Overland Park, KS

Posted: 07/20/2022 Industry: Administrative Job Number: EB-1008189137 Pay Rate: $22.50

Job Description


One of our best clients is seeking a friendly, empathetic Client Support Coordinator possessing excellent customer service skills. In this Work From Home position, you would be responsible for follow-up/case management calls with patients and answering incoming calls from providers, patients, and customers.



Responsibilities:
  • Provides administrative support for management teams, programs, and members
  • Facilitates connections with appropriate program staff, conducting outreach calls for enrollment in programs, post-discharge follow ups, and providing information and referrals for members and providers
  • Assists with problem resolution and coordinates with all departments to promote effective, efficient care for members
  • Receives initial calls from members and providers, answers administrative questions, and facilitates connections to the appropriate department or staff
  • Conducts follow-up calls and assists with care coordination/community resources, initiates outreach calls to members for engagement in program services or gap closure activities



Qualifications:
  • Initiative-taking attitude and the ability to assume a collaborative role
  • Ability to work independently to meet team objectives/goals
  • Professional demeanor in response to all situations regardless of the nature or circumstances of the situation
  • Bachelor’ s degree in Social Work, Psychology, or related healthcare field, and three (3) or more years of experience in a health care, managed care and/or customer service setting; OR high school diploma and five (5) or more years of experience in a health care, managed care and/or customer service setting
  • Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing), including the ability to document while simultaneously while taking information over the phone
  • Excellent written and verbal communication, interpersonal, and organizational skills
  • Familiar with behavioral health/medical terminology preferred

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