Bilingual Customer Service Representative

Lee's Summit, MO

Posted: 11/05/2020 Industry: Administrative Job Number: EB-1229266603

Job Description

Position: Bilingual Customer Service Representative
Location: Lee's Summit, MO
Compensation: $15.50/hr

Morgan Hunter specializes in locating and evaluating high-performing individuals on behalf of some of Kansas City’ s most respected organizations. Our client is looking to add a Bilingual Customer Service Representative to their growing organization in Lee's Summit, Missouri. Responsibilities include answering client questions, helping resolve individual customer issues, processing basic banking transactions, and more. This role requires the individual to be bilingual in English and Spanish.

  • Answer client and customer questions, handle banking transactions, update client files and databases
  • Resolve problems by researching and exploring potential solutions
  • Utilize the Customer Relationship Management (CRM) system to assist customers and clients
  • Read, write, and speak Spanish and translate Spanish to English for staff, clients, and potential clients
  • Develop new clients and build on existing client relationships to further business development
  • Complete checking and savings account transactions
  • Verify deposit amounts and customer account balances, check examination via online terminal
  • Answer and direct incoming phone calls as needed
  • Perform other duties as assigned

  • Fluent in Spanish and English
  • Minimum High School Diploma or currently enrolled in High School
  • Proficiency in Microsoft Office suite (Excel, Outlook, Word)
  • Strong client relationship building skills

Since 1986, Morgan Hunter has served Kansas City-area employers to help them meet a range of hiring needs, from temporary staffi ng to direct-hire placements. Thoughtful and thorough in our approach, we're also responsive and effi cient, creating a tailored hiring experience for both employer and job seeker— because everyone deserves to fi nd the right fi t.

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