Bilingual Customer Care Representative

Lee's Summit, MO

Posted: 07/29/2019 Industry: Administrative Job Number: EB-1370830078

Morgan Hunter specializes in locating and evaluating high-performing individuals on behalf of some of Kansas City’ s most respected organizations. Our client has an immediate need for a Bilingual Customer Care Representative. This position is responsible for providing top notch customer service and assisting new clients.
  • Answer incoming calls from existing and potential bank clients
  • Verify information for callers, respond to general inquiries and provide service explanations
  • Transfer and direct incoming callers to appropriate parties
  • Assist clients with online loan application process
  • Explain banking documentation processes
  • Maintain current knowledge of all banking products and divisions

Qualifications:
  • Must be fluent in English and Spanish
  • Previous customer service experience preferred
  • Flexible, self-motivated and analytical
  • Willingness to learn, grow and take on new challenges
  • Professional presentation and excellent customer service

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