Customer Service Representative

Edwardsville, KS

Posted: 01/06/2026 Recruiting Division: Administrative Job Number: EB-3189138351 Pay Rate: $20.00 - $22.00 per hour

Job Description

We’re partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8: 00 AM to 4: 30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you’re someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit.

Responsibilities:
  • Take customer orders by phone and email for commercial appliances and parts
  • Enter detailed product orders accurately, including shipping and freight specifics
  • Respond to customer inquiries and provide support or escalate as needed
  • Maintain customer accounts and track order activity in internal systems
  • Reconcile machine orders with production reports and generate weekly reports
  • Support key account tracking and documentation for leasing and consignment
  • Stay flexible and cross-trained, supporting team coverage and shared responsibilities
  • Assist with other duties as assigned by the customer service manager

Requirements:
  • Strong attention to detail and ability to keep track of order specifications
  • Excellent communication skills and a service-oriented approach
  • Comfortable working in an open office environment with multiple conversations happening
  • Basic proficiency with Microsoft Office and ability tolearn new software
  • Reliable, professional, and eager to learn the products and parts they support
  • Previous customer service experience is a plus

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About Edwardsville, KS

Ready to take your career to new heights? Explore job opportunities in the vibrant community around Edwardsville, Kansas! Nestled in the heart of Wyandotte County, this area offers unparalleled growth prospects and a warm, inviting atmosphere for job seekers. With easy access to the scenic Kansas River, the lively Children's Mercy Park where Sporting Kansas City plays, and the nearby Strawberry Hill neighborhood known for its charming cultural heritage, there's no shortage of inspiration here. Indulge in the local BBQ scene, catch a show at the pristine Lied Center, or stroll through the picturesque Wyandotte County Lake Park. Start your journey to a fulfilling career in this captivating region today!