Account Manager - Employee Benefits

Kansas City, MO

Posted: 11/04/2019 Industry: Human Resources Job Number: EB-2073840123 Pay Rate: $80,000.00

Job Description


The Account Manager provides the highest level of customer service in servicing, supporting, and coordinating Clients’ accounts.

Account Manager responsibilities include:

  • Services designated book of business as relating to marketing, claims, and administration.
  • Responds to Client’ s inquiries and maintains documentation of Client communications, existing issues, and issue resolutions.
  • Supports implementation or transition of new/existing lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier.
  • Requests and collects quotes (new and renewal) from carriers as instructed.
  • Monitors Client data to ensure data integrity.
  • Assesses and interprets claims experience for the Client.
  • Analyzes quotes from carriers to determine appropriate recommendations for Client.
  • Obtains policy, then conducts a contract comparison to ensure completeness.
  • Monitors receipt of quotes from carriers once submitted and negotiated by more senior staff.
  • Generates materials for Client presentations and meetings, including all material and on-site meetings involved with the benefit enrollment life cycle.

Account Manager requirements include:

  • Bachelor’ s Degree in Business Administration or related field and/or years of experience equivalent.
  • 1 year of Client services experience in Employee Benefits is required.
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
  • Demonstrated understanding of industry trends and governmental regulations.

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