Customer Service Representative

Overland Park, KS

Post Date: 07/30/2018 Job ID: EB-6861737710 Industry: Administrative

Position: Customer Service Representative

The Customer Service Representative serves as a primary contact for all clients. This position is responsible for providing support to existing clients, onboarding new accounts and responding to general inquiries.
  • Build relationships with existing customers, vendors and suppliers
  • Assist with account analysis and program satisfaction
  • Work with customers via phone, email and fax
  • Schedule and conduct regular conference calls with clients as required
  • Setup new customer accounts and onboard clients
  • Explain products, programs and services to new and existing clients
  • Research client inquiries and serve as a point of contact for all questions
  • Generate client purchase orders
  • Submit artwork to vendors and suppliers on behalf of customers
  • Maintain customer information database for accuracy and timeliness

Qualifications:
  • 2 years previous customer service or administrative support experience
  • Good Microsoft Office Computer skills and knowledge
  • Strong data entry and typing skills
  • Excellent communication skills, both verbal and written
  • Strong customer service skills and follow up skills

MH123

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