Customer Service Representative

Overland Park, KS

Post Date: 04/13/2018 Job ID: EB-2070207771 Industry: Administrative

Customer Service Representative

Duties:
May respond to e-mail inquiries. Customer service is the primary function, but may include minimal selling or promotion of products or services. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and/or services. May assess needs and suggest/promote alternative products or services.

Experience and Education:
Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to subordinate group. Typically requires a High School Diploma, and 2 to 4 years of experience.

Competencies:
Oral and written communication skills. Customer/client orientation. Problem-solving skills.



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