Customer Service Coordinator

Overland Park, KS

Post Date: 02/05/2018 Job ID: EB-6498194885 Industry: Administrative Pay Rate: $16.50

Position: Customer Service Coordinator

Morgan Hunter specializes in locating and evaluating high-performing individuals on behalf of some of Kansas City’ s most respected organizations. Our client has an immediate need for a Customer Service Coordinator. This position is responsible for providing professional customer service to key accounts, processing orders and scheduled product shipments.
  • Manage order process for accuracy from order entry to product delivery. Order volume averages 60/day.
  • Dispatch drivers and product deliveries
  • Enter pricing information into CRM database
  • Schedule product shipments with customers based on inventory levels
  • Maintain customer information database for accuracy and timeliness
  • Respond to customer inquiries in accordance with company standards
  • Make changes and additions to customer accounts including mailing address and contact information
  • Correspond with customer via phone and email to verify orders and account information

Qualifications:
  • 2 years previous customer service, data entry or order entry experience
  • Good Microsoft Office Computer skills and knowledge
  • Strong data entry and typing skills
  • Excellent communication skills, both verbal and written
  • Strong customer service skills and follow up skills

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