Bilingual Customer Service Representative

Overland Park, KS

Post Date: 06/12/2018 Job ID: EB-7845142354914 Industry: Administrative Pay Rate: $16.00

Position: Bilingual Customer Service Representative

Job Responsibilities
  • Serve as the initial point of contact for clients and members to gather and record insurance information
  • Work directly with vendors to verify account information
  • Correspond with clients via phone, email and fax
  • Process account information into database accurately and efficiently
  • Handle inbound and outbound activities on a daily basis
  • Maintain a high level of customer service with clients, members, agents and vendors
  • Respond to requests for general account information
  • Submit requests for policy changes, additions and cancelations

Job Requirements
  • Ability to speak, read and write Spanish and English
  • Superior customer service skills
  • Prior experience with Microsoft Office
  • Ability to work well under pressure with frequent interruptions

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