Bilingual Customer Service Representative
Overland Park, KS
Position: Bilingual Customer Service Representative
Morgan Hunter is one of the oldest, largest, and most recognizable recruiting firms in the Kansas City Metro. Morgan Hunter specializes in locating and evaluating high-performing professionals for direct hire, temporary and temp-to-hire positions on behalf of local and national organizations.
Our client has an immediate opening for a Bilingual Customer Service Representative. The CSR will serve as the main point of contact for clients.
Qualified candidates will be fluent in Spanish and English, have excellent customer service skills and enjoy working in a fast paced environment.
- Serve as the initial point of contact for clients and members to gather and record insurance information
- Work directly with vendors to verify account information
- Correspond with clients via phone, email and fax
- Process account information into database accurately and efficiently
- Handle inbound and outbound activities on a daily basis
- Maintain a high level of customer service with clients, members, agents and vendors
- Respond to requests for general account information
- Submit requests for policy changes, additions and cancelations
- Ability to speak, read and write Spanish and English
- Superior customer service skills
- Prior experience with Microsoft Office
- Ability to work well under pressure with frequent interruptions