Account Representative

Overland Park, KS

Posted: 01/04/2019 Industry: Administrative Job Number: EB-1921229461 Pay Rate: $38000.00

Position: Account Representative

Morgan Hunter is one of the oldest, largest, and most recognizable recruiting firms in the Kansas City Metro. Morgan Hunter specializes in locating and evaluating high-performing professionals for direct hire, temporary and temp-to-hire positions on behalf of local and national organizations.

Our client has an immediate opening for an Account Representative. The Account Representative will build relationships with existing customers and serve as the primary contact for clients.

Responsibilities:
  • Support internal and external customers in research, coordination and problem solving
  • Respond to client inquiries via phone, email and fax
  • Onboard and set up new customer accounts
  • Facilitate customer programs and projects
  • Conduct webinars with clients to train on software programs and offer support
  • Assist with contact generation and processing
  • Provide product information and education clients on new products
  • Resolve client disputes by conducting research and gathering information



Qualifications:
  • Minimum of 2 years previous customer service or administrative experience in an office setting
  • Ability to solve problems independently
  • Proficient in MS Office – primarily Word and Excel
  • Database management
  • High-quality customer service



Key personality traits:
  • Self-starter
  • Team-player
  • Responsible
  • Assertive
  • Confident
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