Customer Service Representative

Kansas City, MO

Posted: 07/03/2019 Industry: Administrative Job Number: EB-2096934334

Position: Customer Service Representative

Morgan Hunter specializes in locating and evaluating high-performing individuals on behalf of some of Kansas City’ s most respected organizations. Our client has an immediate need for a Customer Service Representative. This position is responsible for providing top notch service to insurance clients and facilitating their needs.
  • Build relationships with customers and members over the phone
  • Answer account questions, resolve online problems, provide account information
  • Generate client letters
  • Submit requests to vendors on behalf of customers
  • Track account changes and transfers
  • Enter customer information into CRM database
  • Maintain customer information database for accuracy and timeliness
  • Respond to customer inquiries in accordance with company standards
  • Make changes and additions to customer accounts including mailing address and contact information

Qualifications:
  • 2 years previous customer service
  • Insurance industry experience required
  • Good Microsoft Office Computer skills and knowledge
  • Strong data entry and typing skills
  • Excellent communication skills, both verbal and written
  • Strong customer service skills and follow up skills
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