Position: Customer Coordinator
Morgan Hunter is one of the oldest, largest, and most recognizable recruiting firms in the Kansas City Metro. Morgan Hunter specializes in locating and evaluating high-performing professionals for direct hire, temporary and temp-to-hire positions on behalf of local and national organizations.
Our client is seeking a Customer Coordinator with exceptional communication, processing and database management skills. In this role, you will be responsible for providing professional customer service to key accounts, coordinating with Sales, Operations and Production staff to ensure customer expectations are not just met, but exceeded.
- Initiates and strengthens dealer and customer relationships
- Efficiently manage high-volume order processes for accuracy from order entry to product delivery
- Accurately maintains customer information database in a timely manner
- Responds to customer inquiries in accordance with company standards
- Diplomatically answers questions related to billing, purchase orders, shipments and deliveries
- Coordinates order processes with Sales, Operations and Production staff
- Tracks and communicates transportation and logistics schedules to appropriate departments and team members
- Precisely enters various types of data, including weekly customer invoices, into accounting system
- Corresponds with customer via phone and email to verify orders and account information
- 2 years’ previous customer service, data entry or order entry experience
- Proficiency with Microsoft Office
- Strong data entry and typing skills
- Must work positively in a fast-paced environment
- Possess excellent communication and positive conflict management abilities
- Expert customer service and follow up skills
About Morgan Hunter
The Administrative Division at Morgan Hunter specializes in Direct Hire, Temporary and Temp-to-Hire placements. Our clients come from a wide variety of industries and range from the Fortune 500 to small businesses. Visit morganhunter.Com today for more information on how we can help your business or your job search.