Account Manager

Lee's Summit, MO

Post Date: 01/03/2018 Job ID: EB-9638854396 Industry: Administrative Pay Rate: $30000.00



Account Manager



Duties and Responsibilities
  • Friendly Customer Care and Great Sales Support
  • Take charge of customer problems, vendor errors and shipping discrepancies by responding the same day with profitable solutions.
  • Communicate and escalate order issues before problems occur.
  • Develop and cultivate positive salesperson partnerships with proactive support and personal attention to show you care and reinforce you’ re a team
  • Perform other duties as assigned by the President/Manager from time to time.
  • Process Submitted Orders Using Our Facilis Order Flow System Within 24hrs
  • Create and Send Purchase Order (s) and Artwork to Vendor (s)
  • Track Orders To Ensure On Time Shipping
  • Contact Vendor to confirm receipt of order/art and obtain ESD, tracking # or proof status and document in order tracker and manage Follow-Up Date
  • Properly schedule Follow-up Dates for special action orders (Critical or Critical Rush) to ensure on-time shipment and expedite or escalate as applicable.
  • Follow up with vendors for invoices within 48 hours after an order has shipped
  • Edit Purchase Order, Sales Order and Job Description Header as needed to match Vendor Invoice



Experience
  • Minimum of 1-year experience in a customer service oriented position.
  • Manufacturing, Retail or Service Industry preferred
  • Experience in Microsoft Office
  • High School Diploma required

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